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How to choose the right CRM system

CRM (Customer – or Contact – Relationship Management) systems have matured significantly in the last eight years. What was once a privilege limited…

7 reasons why buying off-the-shelf CRM software is a mistake

When you want to improve your customer service levels for engagement and efficiency, it can be very tempting to look to the generic…

Upcoming technology that your business can’t afford to miss

2016 is here, bringing with it a host of new (and not so new) technologies which promise to make your business more efficient,…