Software & Web Application Development
Our Agile experts can create bespoke applications, platforms and products to meet the requirements of your business or new venture.
People’s working hours are no longer 9 – 5, Monday to Friday. They expect to be able to work and access information from a company when they need if from wherever they are; a web app offers companies a flexible, cost-effective way to meet this need. From a streamlined version of an internal system to increase the efficiency of remote or travelling employees, to an interactive tool to help build brand loyalty with customers; a web application can deliver. Other web application examples include:
- An internal web application to help manage projects & finances;
- A web application that you can re-sell to a customer – Software-as-a-Service;
- An application to revolutionise customer service by providing a portal for your customers to access.
We discover everything there is to learn about the business, what a new app needs to deliver and to whom. If you’d like us to, we’ll also suggest a few of our own ideas – we love coming up with fresh solutions that really make the technology work hard. Possible options include:
- A hosted web app with a remote, local, synchronised or multi-tenanted database back-end;
- A mix of hosted front-end, back-end and supplier/client portal systems;
- A web application that includes a comprehensive CRM;
- A web application that compliments a new website or your existing one;
- A web application that’s integrated with a back-end payment processing system.
Responsive web applications
All the web applications we build are responsive. This means they look great and work perfectly on any screen of any size; desktop, table or smartphone. We do this by adapting menus, controls and other visuals to fit the device based on the current screen width and height, ensuring the user always gets the best possible experience regardless of what device they’re using.
The benefits of a web application over a native mobile app include:
- ‘Discoverability’ – because web apps appear in the results pages of search engines, they are much easier for people to find than Mobile Apps which you have to visit an App store to find;
- Installation – rather than having to visit an App Store and download an app which takes up storage space, a web-app can be found via search and bookmarked without taking up space on your device;
- Flexibility – Unlike a mobile app, a web app isn’t device-specific and it can be viewed on a mobile, tablet or desktop PC.
Web app technology and development process
As a Microsoft Gold Partner, we primarily use Microsoft tools to build our client’s web apps but we’ve experienced with a whole array of tech stacks.
We know that trying to visualise a finished web app is a big ask, so from early in the project, we’ll create a prototype that we’ll update throughout the process. This enables our clients, and other stakeholders, to ‘play’ with the app along the way and flag any design or functionality that isn’t quite right.
At the heart of most business software applications, a database will coordinate functionality and store mission critical data.
By mixing online and offline, mobile, desktop, local and cloud, we can design and create powerful database software. Employees, managers, customers and suppliers will be able to simultaneously access and process live data through intuitive user interfaces.
Here are some of the databases we can create for our clients:
- Remote (cloud) databases;
- Local databases;
- Local databases synchronised/replicated with central database systems;
- Multi-tenanted databases.
Furthermore, for clients who have a database that isn’t performing as it should – either due to poor quality software, an unfinished software project, or the developer you were working with having moved on – we can help to fine-tune it.
All the databases we create enable you to carry out real-time reporting and data analysis simply and quickly – so our clients can get on with their jobs instead of having to spend hours trying to extract meaningful information.
Bespoke CRM & ERP
Implementing the right CRM or ERP solution can help companies completely transform the way they interact with their customers and their internal processes. It can improve operational efficiency, reduce costs, give clients actionable customer insights, highlight business opportunities and increase customer engagement.
A bespoke CRM or ERP system will give everyone in a company access to exactly the same customer information, which means less duplication, more efficiency and fewer mistakes. It also means that valuable customer data won’t be lost as all staff will have a dedicated system on which to enter it.
Unlike an off-the-shelf solution, when we build a CRM or ERP system it’s tailored to exactly match a business and its current processes, so there’s no unnecessary complexity. This ensures that clients end up with a system that encourages departments to work together instead of creating silos through data.
We can create a custom system that:
- Enables clients to easily add new users and computers without the need to purchase separate licenses for each additional user;
- Integrates with key systems and applications you already have in place;
- Includes features that can be turned on and off, so it can easily scale with business plans and any changes to business processes;
- Allows clients to create different dashboards for different departments;
- Allows for individual permissions according to authority level;
- Gives clients secure access to your data 24/7 from any web-connected PC, tablet, laptop or smartphone;
- Enables clients to quickly and simply produce tailored reports at the touch of a button, pulling data from across an organisation to give a view that’s wider than each individual department
Bespoke Development Process
The starting point for building a new CRM or ERP is always analysing a client’s existing business processes; what is working and what isn’t. This means we can build a system that accurately reflects and supports a set of processes that will drive a company forward. We also discuss the future of a business so we can build in scalability, as standard.
Bespoke Customer Portals
Today’s technologies have increased companies’ ability to collaborate – the customer portal is a perfect example of this. They are increasingly popular within companies working with multiple clients thanks to their ability to provide completely secure 24/7 access to business data.
Customers can get answers to their questions as well as have access to whatever information a business wants to share with them. The benefit for customers is access to the information they need when they need it; the benefit for a business is reduced queries which frees-up the time of customer service and sales staff, as well as improved customer satisfaction which can help with customer retention.
When it comes to sharing information, customer portals trump email, File Transfer Protocol (FTP) and Virtual Private Networks (VPNs). Businesses won’t have the worry and costs that go hand in hand with supporting complex VPNs and customers will benefit from:
- The ability to securely exchange information, including financial information;
- No file size limitations;
- Self-service access to a private repository;
- The ability to upload and manage larger files;
- Version control functions;
- A structured folder system (unlike FTP).
Customer Portal Security
The security of the information in a client’s customer portal is paramount to us, that’s why we use encryption at rest with SQL Azure. We ensure data is held on mission critical systems which conform to multiple security standards and are locked down from the outside world.
The Government, NHS and healthcare, education, financial services and the insurance industry – all of whom require the highest degree of security possible – have trusted us with their data.