When you work with a company, you want to know what to expect up-front. Are they the right fit for your company, can they deliver what you need at the right price and on-time? Will the experience of working with them be a positive one? At DCSL, we work hard to make sure that the experience of working with us is one that you’ll want to repeat.
There’s nothing worse than embarking on your project only to find, halfway through, that what you thought you were getting isn’t quite what you are actually getting. That’s why, with DCSL, you can be confident that:
We instinctively knew that DCSL Software was the right partner for us. They had a very honest and realistic approach and they invested the time to precisely understand our business and what we were trying to achieve. They proposed what I felt was needed, when we needed it… I would wholeheartedly recommend them. Read more.
Customers often ask how their project will work. While it’s certainly not a case of ‘one size fits all’ as everyone’s needs are different; we typically work through the following steps with our customers:
We’ll start by gaining a detailed understanding about your business, existing processes, challenges, ambitions and your vision of the ideal solution.
We’ll listen, ask questions, provide ideas and constructively challenge you before establishing an outline strategy and feature-set for the solution that will best meet your needs.
With the knowledge we have acquired from our discussions, we then prepare and present you with a formal proposal document. It sets out how we will work with you, along with information on the feature set for the planned system. It also includes estimated costings and timescales in line with our agreed terms of engagement.
Following the go-ahead from you to proceed, we start the planning stage. This is the most collaborative part of the project, including onsite or DCSL HQ-based meetings with your project stakeholders and our design team.
Because one of the biggest issues in software development is communication, at this early stage of the project, we’ll also:
We appreciate it’s nearly impossible for most people to visualise how something will work before the finished software is delivered, so it’s at this stage that we’ll use cutting edge visual tools to create a prototype of your new system so you can see it taking shape.
We’ll also produce a comprehensive functional specification document that details every aspect of the software. It’s important you understand and agree with this specification as it’s what we use to build the software, that’s why we write it in plain English and avoid the use of technical jargon.
Once the design stage is approved and based on the agreed functional specification, our in-house team of senior software developers will start to build your software.
All development work is carried out by our in-house team of experts in Farnborough, Hampshire. We never outsource any development work and we never use plug-ins or proprietary technology that will tie you into using us in the future.
We combine the very best technical platforms, including Microsoft SQL server, ASP.NET MVC and Web Services, HTML 5, with our Rapid Application Development Methodology to deliver a high quality software product, quickly.
We use extensive testing and quality assurance processes to test all code and design aspects throughout the development. Once the application has been completed, a final round of testing both by DCSL Software and by your end-users will begin.
This user acceptance testing (UAT) is done on a system separate to the live system, so you can test features and provide any feedback on bugs or issues in a pseudo-live environment. UAT is invaluable to ensure the robustness of the system in the hands of the people that will be using it day-to-day.
Our systems are developed to be intuitive for the user, so the need for formal training is significantly reduced. However, if required, we are happy to offer full training options on request either onsite or at our development centre in Farnborough.
We offer an optional hosting service with Rackspace, the industry leader in hosting, if you’d rather not get involved with managing specialist server hardware.
Once launched, your software application or website will be uploaded to our systems, where it will benefit from multiple front end and back-end servers, firewalls, storage and load balancing.
We’ll provide comprehensive support for your new software in the form of a Service Level Agreement (SLA) which is activated on launch of the system and includes:
Even if you don’t want ongoing support, we’re happy to provide a 1 year break-fix warranty.
We have been developing bespoke applications since 1994, during which time we have created software for a wide range of industry sectors. Take a look at our Clients page to see how companies have found the experience of working with us and at our Software Development Awards & Accreditations.
If you’d like to find out more about any aspect of working with us, give our team a call on 020 3096 6199.