Graham High Group (GHG) replaced its outdated Excel-based system with a bespoke, fully paperless claims management platform.
The new system enables remote staff to access, update and synchronise case files anywhere — dramatically improving efficiency, scalability and client service.
At a glance
Forward-Thinking Client
Graham High Group partnered with One Beyond to modernise and future-proof their entire claims management process.
Ready for Growth
Their rapid expansion highlighted the perfect moment to adopt a scalable, digital-first solution.
Eliminating Inefficiencies
The new platform replaced outdated spreadsheets with a streamlined, centralised system built for speed and accuracy.
Confidently Modernised
With a robust digital foundation, GHG is now fully equipped to deliver an exceptional, technology-driven service to clients.
John H., Operations Director and Subsidence Manager
About The Graham High Group (GHG)
The Challenge
As GHG expanded, its basic Excel-based record-keeping became inadequate: multiple remote staff needed fast access to the same files, client documentation and correspondence were scattered, and there was no reliable way to track case progress, financial data or generate management reports.
The Solution
A closer look at features and benefits
Field-agent offline access so adjusters can work remotely without requiring constant internet connectivity.
Unified repository for case files, client correspondence, contact info and financial data — everything in one searchable place.
Ability to add photos and voice recordings — enriching case records and improving documentation quality.
Direct creation of Word documents and emails from the system — speeding up correspondence and reducing errors.
Scalable support for growing workforce and remote staff — the platform supports teams across locations without chaos.
Management reporting and analytics — enables GHG (and its insurer clients) to track claim progress, monitor trends and generate reports efficiently.
