Aquila Case Study

Background

Aquila Learning is a new UK startup, led by former Royal Air Force officer Mark Radbourne. Its mission is to apply military training rigour to any high-risk industry where the actions of individuals have a direct bearing on people’s effectiveness and safety in the workplace.

Across aviation, shipping, rail, health and the energy sector, each market — and often each organisation — has its own particular way of assessing and managing people’s training needs. But without consistent, systematic application of needs assessment, planning, delivery and follow-up, the risk of incident looms large.

Aquila Learning has set out to address this gap with a comprehensive, world-class process for managing training — embodied in an intuitive software system which is easy to deploy and scale.

Challenge

Aquila knew exactly what it wanted, but needed a software partner to translate this vision into a powerful yet easy-to-use product. The team shortlisted three companies, knowing they wanted to work with someone in the UK, and preferably local.

“Given the nature of the intended product, we wanted a partner we could work closely with, so we could keep everything tightly on track. Good communication was vital,” Mark says. “We also needed a company with a good track record, and ample capacity.”

DCSL Software stood out. “They had everything – the location, the longevity and the right size, team and skills to take on this project,” he says. “Their iterative, collaborative approach to development was ideal too. Being able to meet regularly was key to getting this right first time.”

They had everything – the location, the longevity and the right size, team and skills to take on this project. Their iterative, collaborative approach to development was ideal too. Being able to meet regularly was key to getting this right first time. Read more.

Mark Radbourne, Director, former Royal Air Force officer, Aquila Learning

Aquila Learning

Solution

Gianni Araco, one of DCSL’s top technical architects, ran the project in collaboration with Mark and his team at Aquila. “We wanted a clever piece of software that would easily deliver our process and standard for training management,” Mark notes. “Too often, planning and managing training in high-risk industries is highly time-consuming and overly complicated.”

The system needed to be flexible and adaptable, too. Although the first use case would be within the military, for the MoD, Aquila wanted it to be readily customisable for use across a broad range of other high-risk industries — as applicable to oil, gas and nuclear industry engineers as to the training of pilots.

DCSL Software developed the system, known as ALaRMS (Aquila Learning & Risk Management System), using the latest Microsoft web technologies – ASP.NET Core, with SQL Server at the back end and unobtrusive JavaScript (uJS) at the front end. It gives Aquila the flexibility to deploy it internally on companies’ own systems behind a secure firewall; in a private company ‘cloud’; or out in the public cloud, depending on their needs and priorities. Training managers, meanwhile, will be able to display everything clearly on big screens.

The ergonomics are fantastic: everything feels simple, uncluttered, easy to use. Read more.

Mark Radbourne, Director, former Royal Air Force officer, Aquila Learning

“The ergonomics are fantastic: everything feels simple, uncluttered, easy to use,” Mark says. “Gianni has been superb. He understood exactly what we needed, and has maximised what technology can do to enable a great user experience.”

The system DCSL has developed spans four critical stages in the training management lifecycle — Analysis, Design, Delivery and Assurance — and includes some standout features at every phase.

At an analysis level, for example, the ALaRMS software automates hierarchical task analysis, producing very complicated role data very quickly — from tens of thousands of interrelated data points — and highlighting any gaps. The scheduling function, meanwhile, optimises not just instructors’ time but also the use of expensive equipment such as simulators. Finally, the assurance capability enables users to run elaborate risk analyses over historic data to further inform risk management.

“It’s all about facilitation,” Mark explains. “It’s about quickening the building and management of complex training, and providing greater insight through automated reports, data checks and data crunching.”

Outcome

The projected impact of the software, which DCSL delivered on time, is considerable. Mark estimates that the process of building and managing a complex training programme for an airline pilot could be reduced by a massive 75% and completed with much leaner training design teams. “It’s about man hours saved, firstly,” he says. “But of course this is also about truly understanding the operational role, and optimising training to meet this; in turn preventing incidents caused by human error which could have potentially devastating consequences. That’s something that’s impossible to quantify.”

At the MoD, which has begun using the first iteration of the software to support training on the Poseidon MRA Mk1 Maritime Patrol Aircraft (MPA) at RAF Lossiemouth in Scotland, ALaRMS is proving a game-changer, allowing highly complex training systems to be managed and assured safely, effectively and efficiently.

Commenting on the system, Squadron Leader Rich Jones of RAF Lossiemouth says that having an application that was specifically built to manage and assure aviation training, end to end, is highly beneficial. “We can achieve so much more in a short amount of time, knowing that the training we produce is compliant with military training principles, and is fully optimised,” he reports.

Future

Following the RAF rollout, Aquila will adapt ALaRMS for broader application, across other high-risk industries. DCSL Software’s role, for now, is complete.

“DCSL have been important catalysts in taking a concept and process and turning it into exactly the technology solution we hoped for,” Mark concludes. “It’s a great relationship, which will continue: I wouldn’t hesitate to work with DCSL again, whether for additional development work or a new project. They’ve been instrumental in producing our first product, and are a very valued partner.”

It’s a great relationship, which will continue: I wouldn’t hesitate to work with DCSL again, whether for additional development work or a new project. They’ve been instrumental in producing our first product, and are a very valued partner. Read more.

Mark Radbourne, Director, former Royal Air Force officer, Aquila Learning