Replace old and fragmented back office systems with a state of the art, single application that will drive up efficiency and profitability.
As businesses grow, employees conjure up weird and wonderful processes and tools to help them complete their daily tasks. This organic evolution often leads to disconnected, fragmented solutions that cause internal friction as output increases. The use of individual or shared Excel spreadsheets, Word documents and Access databases as well as emails is commonplace in such scenarios.
Eventually the company realises that in order to continue their growth, this culture needs to change and become one of limitless expansion and shared information and resources. Only by doing this can the information collected over time be put to best use, and you can't achieve this with localised, disconnected data storage.
As well as management, it is just as often the employees that identify the need for this change, given that they use these systems on a day-to-day basis. Organisation-wide agreement to investigate a solution is the first step. Getting in touch with a company to provide the right solution is the second. That's where we come in.
How we help you
Line of business applications are all about following a process. It may have many beginnings, branches and outcomes, but all eventualities must be considered and handled. A well designed software application will manage this for you. It will control the input of data, how it flows through the workflow stages and ensures your team complete the task effectively.
It will warn you when something appears abnormal and guide you through each task so nothing falls through cracks, is misinterpreted or incorrectly entered. The outcome is informed management, productive users and happy customers.
Starting with the planning stage, DCSL architects delve deep to understand the nuances of your business and how it operates on a day-to-day basis. This often leads to members of staff highlighting areas of the workflow process that they feel could be improved.
We take this on board, listening to the management team and your users, adding our own suggestions as we go. We then articulate this in writing along with a prototype of a new system that will consolidate everything into one central system. This prototyping exercise helps you visualise how the system will look and feel, even at this early design stage.
We then develop the application, demonstrating it as we go until it is released and in operation. It will be tailored specifically to match your unique process, unlike off-the-shelf packaged software that limits you to its industry standard, vanilla offering. You choose the information you store and how you use that to satisfy your clients' needs.
All businesses change, whether it is due to growth, restructuring or responding to market trends. Workflow processes shift to reflect change and so must your supporting software systems. So we design and build software to make this easier, advising and guiding you every step of the way as a trusted, long term partner.
Examples of work
The following examples provide some detail on the work we have completed for our customers. Although industries and businesses vary extensively, there are often shared principles and logic that apply across the board. Let us help you evolve.
Frimley Park Hospital NHS Trust
The Qpoint Blood Glocuse Monitoring service is a QA scheme run by the Point of Care team. Each month, around 5,000 healthcare professionals and patients are sent glucose samples with which to test their glucose meters. The readings are submitted into the Qpoint system, which runs a complex algorithm to identify any meters that may not be working correctly.
This is a large back-office system that runs a data mangement process that cycles monthly. The system provides a suite of functions to manage people, groups, meters and readings, making it simple for the administration team to run the scheme.
Amicable Building Assistance
The team at Amicable Building Assistance approached DCSL Software to help consolidate their data management into a single online system that would be accessed by their offices in Leeds and Epsom. We have worked extensively to review their existing processes and improve upon them to streamline the way jobs are processed, providing both business and technical solutions. This in turn increases their success rate when working to tight SLA timeframes.
Scottish Huntington's Association
The Glasgow based charity approached DCSL Software in 2009 to develop an online database application to help run their service. Having grappled with paper-based and fragmented software tools in the past, including Excel and Outlook, the organisation was keen to consolidate their data management into a single application that would help support the service provided by their team of healthcare professionals.
Within 24 hours of first contact, our representatives were sitting with the SHA operations director discussing the merits of investing in a system that would revolutionise the way the organisation works. Close liaison with the administration and nursing teams led to the design and creation of a system that has been well received by all. It has resulted in significant improvements in reporting capability and day to day case management which ultimately benefits the service users.
Graham High Group
GHG, along with sister companies BASE and HPC, began working with DCSL Software in 1997. The remit was to dispense of fragmented data storage tools such as Microsoft Access, Excel, Word and Outlook and develop a comprehensive business management application to consolidate all aspects of their data handling.
The system currently in place manages claim data, associated documentation, timesheets and financial data, complimented by a raft of reports to help the management team stay on top of things. It has continuously expanded to meet the changing demands of their customers. We regularly consult to devise ways to overcome new requirements or incorporate the latest technical solutions to add value to their offering.
The latest development sees the integration of our own First Contact telemarketing solution to assist in managing incoming claims on behalf of their client. This is in response to a shift in their focus, as demonstrates our commitment to working with our clients to overcome new challenges.
Further detail on our work with GHG can be found on the Case Studies page.
Brighton and Hove Integrated Care Service
BICS was created to improve the referral process for GPs and their patients in the Brighton & Hove area. The service takes over the responsibility for matching patients with the most suitable providers of care, providing patients with more choice and a quicker response than traditional hospital outpatient services.
BICS approached DCSL Software in 2008 to develop a comprehensive workflow application that would replace the fragmented tools they had in place. Following consultation and planning, a new, web based database system was built to consolidate the process and deliver improvements in data handling, reporting and exception handling.
The resulting system has provided the team in all areas of the organisation with an easy-to-use, consistent software application that helps them deliver their service effectively.
Tadley Services Group
Tadley Services specialises in cleaning and restoration work in the event of damage to property. They work closely with loss adjustors and insurance companies to limit the cost of claims while providing end claimants with a sympathetic and quality resolution.
DCSL Software were commissioned by TSG to develop a new online web application to help manage their workflow from first contact through surveying, drying out and reparation to the successful return of goods to the end client. It caters for the needs of specific areas of the business, including claims handling and communications, scheduling surveyor visitors and completing reports, collection, inventory and delivery of goods as well as financial management and accounting.
Potensis is a high volume recruitment consultant that moves at a quick pace, employing around 100 recruitment consultants to place candidates. DCSL Software were commissioned to develop a comprehensive application to manage client accounts, candidates and jobs. A complex CV search and match component provides a powerful tool for staff to identify CVs suitable for consideration by clients. It sifts through the contents of thousands of documents to identify key words before presenting candidates in filtered lists for processing.
To accompany the back-office application, a front-end website was produced including a job search tool.
The system was further enhanced to effectively become a white-labelled application when the company split its head-hunting division to create Granger Reis, who now also use a separate version of the application.