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Helping our customers to streamline processes and deliver improved service

BICS

Brighton & Hove Integrated Care Service

VEDAS Referral Management Application


Challenge
BICS is a collaborative venture involving the GPs of Brighton and Hove, designed to offer patients in the local area alternative options for care, as well as develop new specialist services within the region and provide a choice of hospitals or care providers where necessary.

Previously using a system that had been acquired from another NHS organisation along with various disparate spreadsheets, BICS recognised from the outset that a more specialist system would need to be deployed to manage the organisation's expanse of data effectively.

Matthew Riley, Operations Manager at Brighton and Hove Integrated Care Service, comments, "We required a system that could be configured to meet our specific requirements and help improve internal procedures as a result, allowing us to continually track the progress of patients through one system."

Solution
BICS needed an efficient way to manage the deluge of data and most importantly ensure patient information remained secure at all times, so DCSL Software created VEDAS, the patient management system.

Matthew Riley, Operations Manager at BICS recognised "VEDAS has greatly assisted in how we now manage data within our organisation. It is critical to our operation that we are collating the correct data during the patient referral process to ensure we are meeting the needs of those patients in a timely manner, as well as meeting internal operational targets."

The organisation receives on average 1,000 referrals a week meaning BICS needs to have a clear view of the stage at which each patient is in the process; this was achieved through a colour coded status. DCSL Software also ensured that VEDAS could link to the NHS Choose & Book system, which combines electronic booking and a choice of place, date and time for first hospital or clinic appointments.

Outcome
BICS is now able to not only improve the quality of service, but to do so in shorter timescales. Vedas offers patients the reassurance that they are being transferred to right treatment first time, every time.

Riley comments, "The functionality to import data from Choose & Book into Vedas significantly reduced the administrative burden, enabling BICS to add patient records rapidly and make contact with the patient as quickly as possible. Ultimately, we were able to assist patients in making better informed decisions about where to be seen and offering alternatives to lengthy hospital waiting lists if possible." Mathew Riley continues, "We now have a rich data set held in Vedas which we are able to hyper-analyse and identify where additional community-based care services are required. It is important to us that we utilise the specialist care services that are already in place as well as redesign services to meet particular requirements of patients in the local community. In many cases, patients are able to be seen in shorter timeframes rather than having to wait for a hospital appointment and are often seen closer to their home."


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